Skylink
SkyLink, Nigeria
SkyLink, a growing retail chain with operations across urban and semi-rural parts of Nigeria, was struggling with unreliable internet connectivity. The frequent experience of disrupted POS systems and customer transactions was directly affecting revenue. It was evident that the company needed a reliable communications infrastructure which continuously supports business longevity.
OUR STRATEGIC APPROACH
Conducted a siteby-site connectivity audit to assess bandwidth needs and coverage gaps.
Conducted a siteby-site connectivity audit to assess bandwidth needs and coverage gaps.
Deployed satellite backed broadband as a primary connectivity solution
Deployed satellite backed broadband as a primary connectivity solution
Employed the use of centralised network monitoring for real-time performance visibility.
Employed the use of centralised network monitoring for real-time performance visibility.
Implemented secure VPN tunnels to protect transactional and customer data.
Implemented secure VPN tunnels to protect transactional and customer data.
THE OUTCOME
Achieved 99.8% network uptime across all retail
locations.
Achieved uninterrupted service availability across all new branches.
Reduced transaction failures by 45% within the first five months.
Reduced transaction failures by 45% within the first five months.
Enabled real-time inventory synchronisation
across all the businessʼs outlets.
Enabled real-time inventory synchronisation
across all the businessʼs outlets.g.
Improved customer checkout experience and
operational reliability.
Accelerated expansion into 3 underserve regions within 6 months